In this privacy & cookies policy (“Policy”), we describe the information that we collect about you, that you provide to us, is provided to us by third parties, and will be processed by us, as you use this Application (our “App”) and the services available through this App, our mobile application, and for registered users our services (collectively, our “Services”). We recommend that you read this policy carefully in order to understand what our salon (“we”, “us”) do with your personal information. Your use of our App and Services and any dispute over privacy is subject to this Policy and any of our applicable Terms and Conditions for the use of our Services, including their applicable limitations on damages and the resolution of disputes. Our Terms and Conditions for our Services are incorporated by reference into this Policy. By using our App you are accepting and consenting to the practices described in this Policy. Regardless of the applicable law set forth in our salon’s Terms and Conditions for use of our Services, however, please note that any disputes arising under this Policy will be interpreted in accordance with the Governing Law provision set forth below.
EUROPEAN ECONOMIC AREA (“EEA”) CUSTOMERS ONLY: Please note that the whole of this Policy applies to you together with additional provisions which are specific to EEA customers, and can be found at Appendix A .
We collect information directly from you, about you from third parties such as our marketing affiliates and service providers used to verify your identity and prevent fraudulent activity, for the purpose of providing the salon services to you.
We receive information when you apply for and use our Services, you contact us with questions, and you otherwise choose to provide information to us.
We also receive information about you from banking references, credit reporting agencies, affiliates, other customers if they provide us your name through our referral programs, and other third parties (e.g., entities that assist us in validating your identity, among others). We may combine this with other information that we collect about you.
We, and our third party service providers (with consent for EEA users), automatically collect the following information about your use of our App and our online Services through cookies, web beacons, log files and other technologies: your domain name, your browser type and operating system, web pages you view, links you click, your IP address, the length of time you visit our App or use our Services, your activities on our App, and the referring URL or the webpage that led you to our App. If you are a registered customer, we also may collect the following information about your use of our Mobile App: mobile device ID; device name and model; operating system type, name, and version; your activities within the Mobile App, the length of time that you are logged into our Mobile App, and, with your permission, your precise geo-location information. Please see the section Our Use of Cookies and other Tracking Mechanisms below for more information.
The types of information we collect about you depend on your particular interaction with our App and our Services, and might include, where permitted by applicable law: your contact information (e.g., name, email address, phone number, billing or mailing address); bank and credit account information IP address, geolocation; identity validation (e.g., photograph, other information requested to verify your information); credit history; national identification numbers; date of birth; details of any transactions carried out using any of the Services; any other information that you choose to provide to us (e.g., if you send us an email/otherwise contact us); calls/emails/other correspondence; information about your business; information through Cookies and other tracking technologies as listed above and as described in the section below entitled “Our Use of Cookies and Other Tracking Mechanisms”.
You are responsible for providing accurate and up-to-date information.
EUROPEAN ECONOMIC AREA (“EEA”) CUSTOMERS ONLY: Please note that the whole of this Policy applies to you together with additional provisions which are specific to EEA customers, and can be found at Appendix A .
We share your information with third parties, including service providers, regulated institutions (e.g., financial institutions), affiliated entities, and business partners as described below.
No mobile information will be sold or shared with third parties for promotional or marketing purposes
We share information with our service providers and affiliates to assist us with the provision of the Services and our everyday business purposes, such as to verify your identity, prevent fraudulent activity, conduct internal research and analytical assessments, process your transactions, maintain your account(s) and provide you with customer care services.
With fraud prevention and detection service providers – for the purpose of detecting and preventing fraudulent activity. Such service providers may keep records of information provided and use it when providing fraud detection and prevention services to other users of their databases. With our service providers and our affiliates – to market our own products and services; and with non-affiliated third parties for joint marketing purposes. With other clients, customers or third parties using our services – to perform the Services, assist in carrying out your transactions with such clients, customers or third parties.
In response to legal process – to comply with the law, a judicial proceeding, subpoena, court order, or other legal process. In connection with business transfers – to another entity if we are acquired by or merged with such other entity, if substantially all of our assets are transferred to such other entity, or as part of a bankruptcy proceeding.
To protect us and others – we may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Policy, or as evidence in litigation in which we are involved. Aggregate and de-identified information – we may disclose aggregate or de-identified information about users for marketing, advertising, research, or similar purposes. With consumer reporting agencies, as permitted by law, with respect to users from the United States. If you do not want us to use your details for us to market to you, and/or to pass your details on to third parties for marketing purposes, please contact us by email. You will also be able to unsubscribe from any marketing emails sent to you using a link provided in the email.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We and our third-party service providers use cookies and other tracking mechanisms (including tracking technologies designed for mobile applications) to track information about your use of our App and Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).
Cookies – Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our App and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our App and Service. There are four types of cookie:
-Strictly necessary cookies – These are cookies that are required for the operation of our App. They include, for example, cookies that enable users to log into secure areas of our App.
-Analytical/performance cookies – These types of cookies allow us to recognize, count the number of visitors, and see how visitors move around our App when they are using it. This assists us to improve the way in which our App works, for example, by ensuring that you can find what you are looking for easily.
-Functionality cookies – These cookies are used to recognize you when you return to our App. They enable the personalization of content, recognition of users, and also remember your user preferences (for example, your choice of language or region).
-Targeting cookies – These cookies record your visit to our App, the individual pages visited and the links followed. If the cookie is set by a third party (for example, an advertising network) which also monitors traffic on other websites, this type of cookie may also be used to track your movements across different websites and to create profiles of your general online behavior. Information collected by tracking cookies is commonly used to target online advertising.
The four types of cookies above will be either session cookies or persistent cookies.
– Session Cookies – Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the App or Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our App or Services.
– Persistent Cookies – Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to remember your user information, preferences and activity, to enable us to provide our services to you when you next return to our App or Services. We also use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
– Local Storage Objects – We may use Flash Local Storage Objects (“Flash LSOs”) to store your App preferences and to personalize your visit. Flash LSOs are different from browser cookie because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “App Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
– Storage HTML5 Storage – We may also store your user information and App preferences locally within your web browser via HTML5. Clear GIFs, pixel tags and other technologies – Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our App or Services to, among other things, track the activities of App visitors, help us manage content, and compile statistics about App and Services usage. We and our third-party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Changing or Disabling your Cookie Settings – Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our App who disable their web browsers’ ability to accept cookies will be able to browse the App; however, most site features will not function if you disable cookies and you will not be able to login to use our services.
Do Not Track – Currently, our systems do not honor browser “do-not-track” requests. You may, however, disable certain tracking as discussed above (e.g., by disabling Cookies); you also may opt-out of Third Party Analytics or targeted advertising by following the instructions in the Third Party Ad Networks section below.
We use automated devices and applications, such as Google Analytics, VWO and Trendemon, to evaluate use of our App and the Services. You may opt-out of any of these services directly. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above.
We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. These third parties may collect your device ID, IP address, or other information about your use of the Services as part of the analytics they provide to us.
